Refund & Cancellation Policy

1.What this covers

This policy covers payments made to TextView.AI for credits. Card payments are not open yet; until they are, it applies to any payment you make to us for credits added to your account on request. Free credits involve no payment. Prices are on our pricing page.

2.Cancellation

There is no subscription and nothing renews, so there is no plan to cancel and no recurring charge. You can stop using the service at any time, and unused credits stay on your account without expiring.

If you delete your account, it is removed permanently together with any credits left on it, and those credits are not refunded.

3.When we refund

We refund a payment in full when the mistake is ours:

• Duplicate charge. You were charged more than once for the same purchase.
• Wrong amount. You were charged a different amount from the one shown before you paid. We refund the difference.
• Credits not added. Your payment went through but the credits were not added, and we cannot add them.

4.What we do not refund

• a change of mind after credits have been added;
• unused credits;
• credits already used, including on output you were not satisfied with;
• free credits, which have no cash value;
• credits lost when an account is deleted.

Nothing in this policy limits a right to a refund that you have under the law, including consumer protection law in India.

5.How to ask for a refund

Email [email protected] from the email address on your account, with the date, the amount and any payment reference, and tell us what went wrong. You can also use the contact form.

We acknowledge your request within 3 days and tell you our decision within 30 days.

6.How refunds are paid

An approved refund goes back to the payment method you used, in the currency you paid in. How long it takes to reach you after we issue it depends on your bank or card issuer. Differences caused by exchange rates, and fees charged by your own bank, are outside our control.

7.If you disagree with a decision

Contact our grievance officer, Vaibhav Hiwase, at [email protected]. We acknowledge grievances within 3 days and resolve them within 30 days.