Service Delivery Policy

1.What we deliver

TextView.AI is a software service used over the internet. There is no physical product, and nothing is shipped, couriered or posted to you. What you receive is access to your account and the credits on it, which you spend on extracting documents and on AI requests.

2.When you get access

• Your account and free credits. Your account is created when you sign up, and the free credits are added to it at the same time.
• Credits added on request. Card payments are not open yet. When we agree to add credits and receive any payment we agreed, we add them to your account by hand and tell you by email when they are there.
• Credits bought by card. Once card payments open, credits will be added automatically when our payment processor confirms your payment.

3.Where we deliver

TextView.AI can be used anywhere it is lawful to use it, with an internet connection. There are no delivery charges.

4.If credits are not added

If you have paid and the credits have not appeared, email [email protected] or use the contact form, with your account email, the date, the amount and any payment reference. We acknowledge it within 3 days. We will add the credits, or refund the payment in full if we cannot, as set out in our Refund & Cancellation Policy.

5.Availability

We do not guarantee that the service will always be available or free of errors. It may be offline for maintenance or because of problems on our side or with the providers we rely on. Our Terms of Service set out our responsibilities if something goes wrong.